Welcome to Craftoze.
This Shipping Policy explains how orders placed through Craftoze.com are processed, shipped, and delivered.
1. Order Processing Time
Since Craftoze specializes in handmade and made-to-order gifts, every order is prepared individually.
Estimated processing / production time:
5–10 working days
Production time may vary depending on:
- Product type
- Customization requirements
- Order quantity
- Seasonal demand
- Availability of materials
Orders are generally dispatched after production is completed.
2. Shipping Coverage
Craftoze ships:
✔ Across India
✔ Internationally (Worldwide)
Shipping availability may vary depending on destination and courier serviceability.
3. Shipping Charges
Shipping charges are:
Calculated during checkout
Final shipping cost may depend on:
- Delivery location
- Package weight
- Package dimensions
- Shipping method selected
Shipping charges displayed at checkout are final.
4. Delivery Timelines
Estimated delivery timelines after dispatch:
India
Approximately 15 business days
International Orders
Approximately 20 business days
These timelines are estimates only and are not guaranteed delivery commitments.
Actual delivery may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Customs procedures
- Peak season demand
- Remote delivery locations
5. Tracking Information
Once your order is shipped, tracking details will be shared where available.
Customers can use the provided tracking information to monitor shipment progress.
6. International Customs & Import Duties
International customers are responsible for:
- Customs duties
- Import taxes
- Local government charges
- Additional clearance fees
Craftoze is not responsible for customs-related charges or delays.
7. Failed Delivery & Incorrect Address
Customers are responsible for providing accurate shipping details.
If delivery fails due to:
- Incorrect address
- Customer unavailable
- Refused delivery
- Unclaimed shipment
Additional reshipping charges may apply and must be paid by the customer.
8. Remote Area Deliveries
Orders to remote or special service areas may require additional delivery time.
Delivery timelines shown at checkout remain estimates.
9. Delivery Delays
Craftoze is not liable for delays caused by:
- Courier partners
- Customs authorities
- Natural events
- Government restrictions
- Events beyond reasonable control
10. Lost Shipments
If a shipment is confirmed lost in transit:
Resolution will be handled case-by-case.
Possible solutions may include:
- Replacement
- Refund
- Courier investigation
Final decisions remain at Craftoze’s discretion.
11. Contact Us
Craftoze
Email: craftozeofficial@gmail.com
Phone: +91 8320713799
Location: Surat, Gujarat, India