Privacy Policy
Effective Date: 1 May 2025
Welcome to Craftoze. At Craftoze, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and make purchases through www.craftoze.com.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Brand Name: Craftoze
Owner: Poorvi Goel
Location: Surat, Gujarat, India
Email: craftozeofficial@gmail.com
Phone: +91 8320713799
Craftoze creates handmade and customized gifts for customers worldwide.
2. Information We Collect
When you visit or place an order on our website, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
Order Information
- Product selections
- Order details
- Transaction information
- Communication related to your order
Technical Information
- IP address
- Browser information
- Device information
- Website usage information through cookies and analytics tools
3. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve website functionality and customer experience
- Prevent fraud and maintain security
- Analyze website performance and traffic
- Comply with legal obligations
We do not send promotional marketing emails unless explicitly permitted.
4. Payments
Craftoze accepts payments through secure third-party payment providers.
Supported methods may include:
- Razorpay
- Credit Cards
- Debit Cards
- UPI
- PayPal (where applicable)
Craftoze does not store complete payment card information on its own systems. Payment information is processed securely through authorized payment providers.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
These may include:
- Google Analytics
- Meta Pixel
These tools help us understand visitor activity, website performance, and improve our services.
You may disable cookies through your browser settings; however, certain website functions may not operate properly.
6. Third-Party Services
To operate our business, we may share limited necessary information with trusted service providers including:
- Payment providers
- Shipping and logistics partners
- Website analytics providers
- Communication platforms
Current service providers may include:
- Razorpay
- PayPal
- Shiprocket
- DHL
- FedEx
These providers process information according to their own privacy practices.
7. Shipping and Order Fulfillment
Since Craftoze offers handmade and made-to-order products, customer information is used only as necessary to prepare, process, and deliver orders worldwide.
8. Customer Accounts
Customers are not required to create an account to place orders on Craftoze.
9. Data Retention
We retain customer information only as long as necessary to:
- Complete orders
- Provide support
- Maintain business records
- Meet legal and accounting obligations
10. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
To submit a request, email:
We may request verification before processing requests.
11. Children’s Privacy
Craftoze does not intentionally collect personal information from children in violation of applicable laws. Users should access and purchase through the website only where legally permitted.
12. Refund and Return Information
Privacy matters are separate from order policies.
For order disputes, Craftoze currently considers claims only when supported by a proper unboxing video and where a wrong product has been dispatched, subject to review.
13. Data Security
We use commercially reasonable measures to protect customer information. However, no online transmission or storage method can guarantee absolute security.
14. International Customers
As Craftoze serves customers globally, your information may be processed and transferred across jurisdictions where required for payment processing, shipping, and order fulfillment.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective once published on this page.
Please review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or want to request data access or deletion:
Craftoze
Email: craftozeofficial@gmail.com
Phone: +91 8320713799
Location: Surat, Gujarat, India