At Craftoze, every product is handmade and often customized specifically for each customer. Please review our return and refund terms carefully before placing an order.
1. Return Eligibility
Customers must contact Craftoze within:
24 hours of delivery
Requests submitted after this period may not be accepted.
2. Non-Returnable Products
The following items are not eligible for return:
- Customized products
- Personalized gifts
- Handmade products
- Sale items
- Gift cards (if applicable)
3. Wrong Product Delivered
If Craftoze dispatches the wrong item:
Customers may be eligible for:
✔ Replacement only
Refunds are not automatically provided.
Proof requirements apply.
4. Damaged Product Claims
If the delivered product arrives damaged:
Customers may be eligible for:
✔ Replacement only
Claims require verification.
5. Mandatory Unboxing Video Requirement
For damaged, defective, or wrong product claims:
Customers must provide:
A continuous unboxing video starting before opening the package and clearly showing the product condition.
Claims submitted without an unboxing video may not be approved.
6. Refund Decisions
Craftoze generally prioritizes replacements over refunds.
If replacement is unavailable or not feasible:
Refund requests will be reviewed on a case-by-case basis.
Approved refunds (if applicable) are typically processed within:
5–7 business days
Processing times may vary depending on payment providers.
7. Return Shipping Charges
Where returns are approved:
Return shipping costs are the responsibility of the customer unless otherwise approved.
8. Customer Dissatisfaction
Returns or refunds are not available for:
- Change of mind
- Personal preference
- Changed requirements
- Delayed gifting plans
- Minor handmade variations
9. Order Cancellation
Orders may be cancelled:
- Within 24 hours after placing the order
- Before production starts
Cancellation approvals and any refund decisions remain subject to review.
10. Replacement Process
If a replacement is approved:
- Customer support will verify the claim
- Return instructions may be shared
- Replacement timelines may vary depending on product availability
11. Fraud Prevention
Craftoze reserves the right to reject requests that appear:
- Incomplete
- Unsupported by evidence
- Misleading
- Abusive of policy
12. Contact Us
Craftoze
Email: craftozeofficial@gmail.com
Phone: +91 8320713799
Location: Surat, Gujarat, India